Smart Concierge
Bring the power of e-commerce personalization to your physical stores. Our Smart Concierge delivers real-time product recommendations, digital coupons, and personalized flash sales directly to shoppers’ mobile devices — turning every visit into a guided, intelligent shopping experience that drives impulse purchases and significantly increases basket size directly at the point of decision.
Convert anonymous shoppers into engaged customers by delivering precision-targeted offers and product recommendations through the Dealz! app, enabling liquidation of excess stock, promotion of new arrivals, and faster, higher-ROI sell-through to the customers most likely to buy.
E-Commerce Personalization Power — In Every Aisle
Solution Capabilities
Cognitive Shopping Companion
A virtual in-store assistant accessible through the Dealz! app, delivering real-time guidance that adapts dynamically to each shopper.
Multimodal Recommendation Engine
Evaluates up to 32 factors — from real-time location and purchase history to RFM scores — moving far beyond simple collaborative filtering.
AI Reinforcement Learning
Continuously refines prediction models based on shopper interactions and conversion outcomes, creating a closed-loop promotional engine.
Proximity Campaigns & Digital Coupons
Location-aware promotions and digital coupons intelligently generated and optimized by AI at the exact moment of purchase decision.
Retailer-Defined Ranking Rules
Promote high-margin, seasonal, or overstocked items by incorporating retailer-defined rules directly into the AI’s ranking algorithm.
E-Commerce Parity for Physical Retail
Give physical stores the same targeting power as online retail — price-drop alerts, new arrivals, back-in-stock notifications — only to customers with demonstrated affinity.
Cognitive Shopping Companion
Our solution delivers a virtual in-store assistant powered by advanced machine learning. Accessible through the Dealz! app, it delivers real-time product recommendations, location-aware guidance, proximity campaigns, and digital coupons — powering a Cognitive Shopping Companion that adapts dynamically to each shopper and interacts with them in real time.
Smart Concierge — Dealz! App
Shopper’s mobile screen showing real-time personalized recommendations and location-aware guidance inside the store
32-Factor Recommendation Engine
Diagram illustrating the multimodal inputs — location, RFM, affinity, demographics — feeding into the AI ranking model
Multimodal Recommendation Engine
At the core is our proprietary multimodal recommendation engine, which evaluates up to 32 factors, including real-time in-store location, purchase history, product affinity, demographic cohort analysis, and real-time RFM (Recency, Frequency, Monetary) scores. This moves far beyond simple collaborative filtering.
Location-Aware
Real-time in-store positioning drives contextually relevant recommendations at the exact aisle or shelf.
RFM Scoring
Recency, Frequency, and Monetary scoring layers individual purchase behavior into every recommendation.
Affinity Analysis
Product affinity and demographic cohort signals surface the items each shopper is most likely to buy.
From Anonymous Shopper to Engaged Customer
Full-width flow diagram: shopper enters store → Dealz! app detects location → multimodal engine scores 32 factors → personalized recommendation delivered → purchase conversion → reinforcement learning loop
AI Reinforcement Learning
The system continuously learns from customer behavior, using AI reinforcement learning to refine its prediction models based on interactions and conversion outcomes within the app. This creates a closed-loop system where marketing actions are not just automated but intelligently generated and optimized by AI.
Closed-Loop Learning Engine
Circular diagram showing: action → shopper interaction → conversion signal → model update → improved action
Proximity-Triggered Coupon Delivery
Mobile push notification mockup showing a personalized digital coupon triggered by proximity to a specific shelf or category
Proximity Campaigns & Digital Coupons
Smart Concierge delivers location-aware proximity campaigns and digital coupons — intelligently generated and optimized by AI, not just automated. These actions are triggered at the exact moment and location that maximizes conversion.
Impulse Purchase Engine: Delivering precision-targeted offers at the point of decision drives impulse purchases and significantly increases basket size — without mass campaigns or wasted spend.
Retailer-Defined Ranking Rules
Retailer-defined rules can be incorporated directly into the AI’s ranking algorithm, enabling the promotion of high-margin, seasonal, or overstocked items. This delivers a dynamic, personalized promotional engine that drives upsell and cross-sell revenue, increases conversions, and recaptures sales that would otherwise be lost. Excess inventory can be pushed to likely buyers through the Dealz! app instead of costly flyers or mass emails.
Inventory Liquidation: Push excess stock directly to the customers most likely to buy — eliminating wasteful blanket campaigns and replacing costly flyers with targeted, high-ROI sell-through.
Retailer Ranking Rules Console
Dashboard view where retailers configure promotion priorities — high-margin, seasonal, and overstocked items — injected into the AI ranking layer
Physical Retail Meets E-Commerce
Side-by-side comparison: online retailer recommendation panel vs Smart Concierge mobile experience in-store — identical targeting power, different channel
E-Commerce Parity for Physical Retail
For years, online businesses have benefited from recommendation engines that convert browsers into buyers by analyzing browsing behavior and purchase history. Brick-and-mortar retailers, however, cannot easily track in-store behavior or reach customers who aren’t part of loyalty programs — making traditional recommendation methods ineffective.