Clienteling
Recognize and engage your most valuable customers the moment they enter the store. Our AI-driven clienteling solution identifies high-value shoppers in real time and equips associates with their purchase history, product preferences, and Recency-Frequency-Monetary (RFM) profile through the Scout app. Transform every interaction into an opportunity for guided selling, building the deep loyalty that drives repeat sales and increases average order value.
AI-powered clienteling boosts loyalty by delivering personalized interactions that deepen relationships, drive repeat visits, and increase sales through targeted recommendations and tailored offers — differentiating your stores with an in-store experience that rivals the best e-commerce platforms.
Recognize Every VIP. Empower Every Associate. Build Lasting Loyalty.
Solution Capabilities
Real-Time Customer Recognition
Anonymized face recognition, license plate recognition, and mobile device identification instantly flag high-value repeat customers at entry.
Unified Associate Intelligence
The Scout app delivers a unified customer profile — purchase history, product preferences, and AI-updated RFM score — directly to store associates.
VIP Engagement & Loyalty Actions
Greet VIPs by name, print personalized POS coupons, push custom discounts through Dealz!, and auto-record visits for loyalty analytics.
Real-Time Customer Recognition
Our clienteling solution uses anonymized face recognition, license plate recognition, and mobile device identification to instantly flag high-value repeat customers as they walk in. The Scout app then delivers a unified customer profile directly to store associates — including purchase history, product preferences, and an AI-updated RFM score — enabling a highly personalized, guided selling experience tailored to each shopper’s anticipated needs.
Face Recognition
Anonymized Identity Signature
License Plate Recognition
Vehicle Fingerprinting
Mobile Device Identification
Device Fingerprinting
Real-Time VIP Recognition
AI recognition pipeline: store entry camera → anonymized identification → instant Scout app alert on associate’s device
Scout App — Associate View
Scout app displaying unified customer profile: RFM score, purchase history, preferences, and guided selling prompts
Unified Associate Intelligence
The Scout app delivers a unified customer profile directly to store associates — including purchase history, product preferences, and an AI-updated RFM score — enabling a highly personalized, guided selling experience tailored to each shopper’s anticipated needs.
Purchase History
Complete transaction record surfaced instantly for context-aware recommendations.
Product Preferences
AI-inferred affinities based on behavioral and transactional signals.
RFM Score
Continuously updated Recency-Frequency-Monetary score indicating customer value tier.
End-to-End Clienteling Workflow
VIP enters store → AI recognition → Scout app alert → associate greets by name → guided selling → POS coupon / Dealz! push → visit recorded → loyalty analytics
VIP Engagement & Loyalty Actions
Upon detecting VIP customers, associates can greet them by name at entry, print personalized coupons at the POS, push custom discounts through the Dealz! app, and automatically record their visit for loyalty analytics.
Name Greeting
Greeted by the associate or via the store PA system when integrated with Passport
POS Coupon Print
Personalized coupons printed at point of sale
Dealz! Push
Custom discounts pushed through the Dealz! app
Loyalty Analytics
Visit auto-recorded for loyalty tracking and insights
VIP Engagement in Action
Associate greeting a shopper, POS coupon printing, Dealz! push notification, and loyalty analytics dashboard