Scout: Cognitive Command Interface for Retail Operations
Scout is an AI-powered Loss Prevention and Clienteling app that serves as the central operations hub for retail employees, managers, and security personnel, transforming store operations from reactive security and passive service into proactive intelligence and guided selling. It enables retail teams to respond instantly to AI-driven actionable alerts—engaging high-value customers, preventing theft with guided interventions, and automatically generating law-enforcement-ready evidence to maximize legal recovery.
Scout transforms store operations from reactive security and passive service into proactive intelligence and guided selling—enabling retail teams to respond instantly to AI-driven actionable alerts, engage high-value customers, prevent theft with guided interventions, and automatically generate law-enforcement-ready evidence to maximize legal recovery.
Scout Command Interface Overview
Platform Capabilities
Shoplifting Detection Alerts
Real-time theft intelligence with suspect details, location, and live video.
Proactive Asset Protection Alerts
Early-warning security insights across known offenders, loitering, and recon activity.
Live Audio Deterrence
Real-time voice intervention via push-to-talk or live audio through cameras.
Return Fraud Verification
Discreet AI-powered analytics to protect profits without impacting genuine service.
Incident & Evidentiary Package Automation
One-touch law-enforcement-ready reports and evidentiary video packages.
Clienteling
AI-identified high-value shoppers with purchase history and RFM scores for guided selling.
Shoplifting Detection Alerts
Delivers real-time alerts from AI-powered shoplifting detection models, instantly notifying employees with suspect details, location, and real-time video streams to enable rapid assessment and response.
Proactive Asset Protection Alerts
Consolidates intelligence from AI models tracking known offenders, suspicious repeat visitors, loitering, and reconnaissance activity, delivering multi-store, cross-camera insights that empower security teams to prevent theft proactively.
Live Audio Deterrence
Delivers authorized, bidirectional voice communication via push-to-talk or live audio through supported cameras during active incidents, enabling associates or security to issue immediate deterrent warnings that can stop theft or suspicious behavior in progress, with all interactions time-synced to video for evidentiary use.
- Push-to-talk communication: Associates issue immediate deterrent warnings directly through supported in-store cameras.
- Bidirectional live audio: Authorized two-way voice interaction during active incidents for real-time intervention.
- Time-synced evidentiary logging: All audio interactions are automatically synchronized to the corresponding video footage for post-incident legal use.
Return Fraud Verification
Empowers associates to discreetly verify suspicious returns using AI-powered analytics on in-store footage, enabling loss prevention without impacting genuine customer service.
Incident & Evidentiary Package Automation
Enables one-touch generation of law-enforcement-ready incident reports and evidentiary video packages, capturing suspect details, merchandise involved, and movement paths, all stored in a federated database for multi-store triage and analysis.
- One-touch incident report generation: Automatically assembles law-enforcement-ready reports with suspect details and merchandise information.
- Evidentiary video package creation: Captures and compiles movement paths and incident footage into a single sharable package.
- Federated multi-store database: Centralized storage enables cross-store triage and pattern analysis for serial offender identification.
Clienteling
Delivers AI-identified high-value shoppers in real time, equipping associates with purchase history, preferences, and RFM scores to drive guided selling, targeted offers—such as POS coupons and e-gift cards with minimum purchase—and loyalty-building interactions that increase repeat visits and average order value.
- Real-time high-value shopper identification: AI surfaces known high-value customers the moment they enter the store.
- Associate shopper profiles: Includes purchase history, preferences, and RFM (Recency, Frequency, Monetary) scores for each identified shopper.
- Targeted offer delivery: Enables associates to present POS coupons and e-gift cards tied to minimum purchase thresholds.
- Loyalty and AOV uplift: Guided selling interactions are designed to increase repeat visits and average order value.